SHIPPING POLICY

We offer FREE (registered) SHIPPING WORLDWIDE on ALL items. Registered Mail: Economy International Shipping VIA air. Delivery time is between 14-28 business days.

We also offer shipping via EMS (Express Mail Shipping) that only takes from 4 to 10 business days – includes extra cost depending on the weight of the package – price shown before checkout.

FedEx shipping is also available for a special quotation, to check the cost, please contact us through email by sending the link/s of the product you are interested in and we will reply with the shipping cost. Shipping takes from 48 to 72 hours.

Some products require Express Shipping due to weight or high value, these products will be sent by EMS for FREE.

Most products are shipped from our main warehouse in Israel, while sometimes we ship from our US warehouse if the product is available there for clients who ordered from the US.

All import related fees or requirements are under customer's sole responsibility.

A tracking number will be provided within 48 hours after order is placed, which can be tracked on http://www.17track.net/. If you do not receive an email after that period, please contact us through [email protected] and we will reply with the tracking details.

 

RETURNS POLICY

We allow returns up to 30 days after delivery.

If an item received is not what the client have ordered, a photo is required for us to verify it.

If client receives an incomplete package, a photo of the shipping label and the contents is required. 

Returning item for the following reasons:

  • Unsatisfied with the item (the item received as listed)
  • Ordered the wrong size
  • wrong item ordered by mistake

*Photo of the item is required and item must be NEW, IN BOX (if came in one) and UN-USED. Items will be shipped back on customer’s expense. We will refund you with the price of the item. A 10% Re-stocking fee will be charged on returned items.

If an item arrived to customer defected, and/or damaged, a photo is required for us to verify the damage. If the claim is found just, we will replace the item. Shipping of the new item will be paid by us (Registered mail shipping only). All return claims must be made not more than 7 days after receipt of the item.

If client wants to exchange to a different product after receiving the order, please keep the product new, unused and in box (if came in one) and send a photo to us and state the reason of the exchange.

ALL returns will be shipped back on customer’s expense.

All return claims must be sent to our email ([email protected]) with the order number in it and the required photo of the issue encountered with the product received.

Once return claim is approved, a return address will be provided and we will need a valid tracking number to verify the return. Once package arrives in that address, that’s the time we will process the refund.

100% MONEY BACK GUARANTEE IS APPLICABLE FOR DEFECTIVE PRODUCTS ONLY.

 

CANCELLATION POLICY

All cancellation requests must be sent immediately to [email protected]

Cancellations must be sent within 24 hours after order is placed, but is not guaranteed unless confirmed by our customer support representative through email.

We recommend creating an account prior placing an order, it will show the real-time status of the order. If it’s still on “processing”, we might be able to cancel. However for those marked as “complete” – chances are tracking number has been issued and package is picked up from our warehouse.

Cancellations are not possible for shipped orders.

If client no longer wants to have the product but is already shipped, we can accept return. Refer to the returns policy above.

Once cancellation is confirmed by our customer support representative, the customer will be refunded. For those who paid via PayPal, the refund will only be refunded through PayPal as well. Those clients who paid using credit card shall need to provide their credit card details once asked by our customer support representative.